Complaints Procedures

We understand that from time to time you may have concerns regarding your child. The following people will help you:

Your child’s Class Teacher
Deputy Headteacher
The Headteacher

The above are listed in the order in which you should take your concern. It is important you speak to these people in this order otherwise you will be referred back. We will discuss your concerns with you, and we will try to address any issues together. Hopefully we will resolve any problems quickly and to everyone’s satisfaction. If, however, after following the procedure of speaking to each of the above in turn, you are still not satisfied with the outcome, then the procedure is to contact the Chair of Governors, Getrude Acheampong in writing. For any other concerns please contact the school.

Complaints Policy

The school office will be closed outside of term time. Any requests made during holidays cannot be completed by our staff until the school reopens. This includes Subject Access Requests (SAR) under GDPR and Freedom of Information Requests. Due to the complexities of replying to such requests during the school holidays, we will have up to 3 months to complete this request, although we will endeavour to complete it more quickly, and usually within 30 days once we are satisfied with your identity and the school is open. If we need longer than this during term time, we will inform you. See https://ico.org.uk/your-data-matters/time-limits-for-responding-to-data-protection-rights-requests/ for clarification of this information.

View our Policies page