Useful Sources of Information to Support Your Family

Parenting and Family Support – Family Lives (Parentline Plus)
Parenting and family support from Family Lives (formerly Parentline Plus) through our website, helpline 0808 800 2222, email service at, live chat and local services.

Hertfordshire County Council – our local authority.

There have been many changes to the welfare system recently. To find out what changes there are/have been or how they may affect you please view this website.

UK Government

The latest and widest range of public service information from the UK government.

Action for Children

Action for Children supports and speaks for the UK’s most vulnerable and neglected children and young people.

Top Marks

Articles written by practising teachers designed to help with the education of your child.


Great advice to keep children safe whilst using the internet.


News and articles surrounding internet safety.


Where to find childcare in your area.

Support services




  • Educational psychology contact line –

Weds  – 2pm-4.30pm – 01992 588574



  • Specific Learning Difficulties

Mon & Thurs  – 9.30-12 – 01442 453920



  • Speech language, communication & Autism needs

Tues & Weds  –  1.30-4pm  –  01442 453920



  • Physical and Neurological impairment

Mon  – 1.30-4pm  –  01442 453920



  • Hertfordshire Dyslexia association

07719 023376

  • Up on Downs

A community of Herts families who have children with Downs Syndrome, they work to increase awareness of Downs Syndrome and improve opportunities available to people with the condition.

Facebook group page


  • Hertfordshire SENDIASS – impartial Special Educational Needs and Disability Information advice and support service.

01992 555 847


  • Hertfordshire Additional Needs Database (HAND)

Council run service which provides information on benefits, activities, support groups etc. for parents or carers of children aged 0-19 with additional needs (including ASD and LD). Membership provides concessions to some leisure facilities within Herts.

01992 556 984


Autism / ADHD

  • Autism helpline

Mon-Friday – 10am-3pm  –  0808 800 4104

  • Angels Support group for parents/carers of children with ASD and ADHD

‘a charity run by parents of children with Autism and/or ADHD who work with and support other parents’.

01462 685150


  • ADD-vance ADHD and Autism coaching

‘a dedicated group of professionals who are parents of children affected by ADHD and or Autism , Add-vance’s mission is to support families and increase understanding of conditions.

01727 833963

  • Space Herts

Space is a Hertfordshire charity supporting parents/carers of children and young people on the autistic spectrum, attention deficit hyperactivity or a related condition.

Space Facebook Group


  • The Butterfly Room

The butterfly room specialises in supporting children with ASD/ADHD and their co morbid mental health. They support children suffering with anxiety, panic disorders, OCD, Challenging behaviour, emotional regulation difficulties, tics and psychosis.

01348 579 647


  • Child Bereavement UK

Child bereavement UK supports families when a baby or child of any age dies or is dying and when a child is facing bereavement.

0800 02 888 40

  • Stand by me – bereavement support

Offer children and young people in North Herts and Stevenage group work bereavement support, including children bereaved by suicide. Also offer advice to parents/carers.

07438 367788

  • Cruse Bereavement care Hertfordshire Support the wellbeing of anyone aged 5-18 years who’s experienced the death of a loved one.

  • Winston’s Wish

Winston’s wish is a national charity that supports bereaved children and young people after the death of a mum, Dad, brother or Sister.

Helpline 08088 020 021

Parent and Family Support

  • Family Lives

Practical workshops on how to help your child, starting school, stress busting for parents, getting on with your teenager and much more.

Helpline – 0808 800 2222

  • Herts help

A network of community organisations in Hertfordshire working together, to listen and help you find independent support guidance and information you need to get the most out of life.

0300 123 4044

  • Home start Hertfordshire

A children’s charity and family support service offering emotional and practical support to parents of children.

Helping parents grow in confidence and enjoy positive family relationships.

01438 367788

  • Family Centre Service

Supporting children, young people and their parents, families and carers.

0300 123 7572

Mental health


  • C-CATT team (Camhs crisis assessment and treatment team) – parents to contact this number rather than attend A&E unless there is a physical need to. If you are experiencing a mental health crisis, the quickest way to get help at anytime of the day or night is to call Freephone number 0800 6444 101 or call NHS 111 and select option 2 for mental health services.
  • Kooth

Provides free, anonymous online counselling , emotional and mental wellbeing support for 10-25 year olds.

Mon-Friday – midday-10pm    Sat-Sun – 6pm-10pm

  • BEAT (Beating Eating Disorders)

Offer advice and guidance on eating disorders

Helpline – 0808 801 0677

  • Healthy young Minds in Herts

Provides information for children and young people on keeping mentally well and where to seek support.

  • Anxiety care uk –

Helps people to recover from anxiety disorders.

  • Anxiety uk –

Advice and support for people living with anxiety, phobias, panic attacks

Or other anxiety disorders

03444 775 774

  • No panic helpline

Provides a helpline, step by step programmes and support for those

with anxiety disorders. They have a 1:1 mentoring scheme and a

telephone recovery group available to their members.

0844 967 4848

  • OCD-UK

Gives information, advice and support on obsessive compulsive disorder (OCD) and related disorders such as body dysmorphic disorder (BDD), skin-picking and hair pulling.

01332 588 112

  • Mind in Mid Herts Wellbeing Centre

Supports positive mental health working across three areas, prevention, social support and recovery. Work in a person centred way to ensure that people’s mental health is supported and respected so that nobody faces a mental health problem alone.

01438 369216

  • Tilehouse Counselling

Provides professional counselling and therapeutic group work for adults and young people.

01462 440244

The Butterfly Room

The butterfly room specialises in supporting children with ASD/ADHD and their co morbid mental health. They support children suffering with anxiety, panic disorders, OCD, Challenging behaviour, emotional regulation difficulties, tics and psychosis.

01348 579 647


  • OLLIE Foundation launches Facebook group for parents/carers

New from The OLLIE Foundation, is a community peer support group for parents and carers supporting young people who are experiencing low mental health, emotional overwhelm or who are in crisis. This group is for everyday support and also for crisis moments when parents may find themselves with their child at the GP or in A&E.

How to join:

Go to Facebook: ‘Parent and Carer Peer Support Group – The OLLIE                    Foundation – 2021’ .    Click ‘’request to join’. Complete the two questions and         that’s all you need to do!

  • Just Talk

Encouraging Hertfordshire young people to show strength through talking about their mental health.

Parent page with links for advice and support.

Domestic abuse 

  • Hertfordshire Domestic Abuse Helpline

Confidential, free helpline for anyone affected by domestic abuse

08 088 088 088

  • Herts Sunflower

Free and confidential support for anyone affected by domestic abuse

08 088 088 088

Addiction – alcohol/drugs

  • Resolve

Provides support and therapeutic services for people with alcohol and substance issues, their family members, carers and loved ones. Work with 16+ , group therapy, counselling.

01707 690739

  • CGL – Change Grow Live

Offer advice and support to people who want help with drugs and alcohol use. Tailored recovery to suit, as everyone’s journey is different.

0800 652 3169

  • Frank

Honest information about drugs

0300 123 6600

  • The Living room

The living room wants to support everyone from Hertfordshire seeking help for an addiction or if you are a family member or carer of someone with an addiction.

0300 365 0304

Other useful numbers / websites


  • School nurse duty number for parents

0300 123 7572

  • Childline

0800 1111

  • NSPCC helpline

0808 800 5000

  • Samaritans

Free counselling service 24hours

116 123

  • Carers in Hertfordshire

Carers in Hertfordshire provides advice, information and support to unpaid carers, people looking after someone who is elderly, disabled, has a physical or mental illness or who misuses drugs or alcohol.

01992 58 69 69

  • Citizens Advice Bureau

08444 111 444

  • Stevenage Relate

Adult relationship counselling, family counselling, children and young people counselling.

0300 003 2324

  • Beezee bodies

Support around weight and lifestyle for children and their families.